Solution Accelerator- New face of service delivery model for telcos

Fast changing Telecom world has resulted in new challenges for telcos worldwide. With shirking business boundaries and growing customer expectations, telcos need to not only adopt to new scenario but also keep their customers and shareholders happy.The challenge is finally ending up with business systems of telcos to match the growth.

Solution accelerator is the saviour here for telcos. As Forrester defines it Solution Accelerators is "Pre-developed software that is used by the IT services firm to automate a particular business process or aspect of product development where 30% to 70% of the code can be reused across clients." (Source: Forrester)
Previously, it was simple integration of products which was considered to the answers for telcos problem. But it has been realised that besides just simple integration, business processes have major play in the whole game.To establish faster RoI and increase satisfaction, setting up right business processes is equally important along with right integration of product.
Patni recently launched one such and first marketready offering for communications service providers to set up core customer- and partner-facing business processes under one consolidated operational model.

Patni atoms™ process-centric platform is designed for providers needing to provision new converged services. In the case of a start-up operator in high growth markets, atoms™ enables the licensing of the systems required to ramp up service delivery in a short period of time. The Patni atoms™ platform also accelerates the business transformation program for existing operators and provides a blueprint for future operating models. As providers start using Patni atoms™, the whole community of userscan share in the resulting enhanced packaged solution. Patni recently acquired intellectual property from Carphone Warehouse that formed the basis of atoms™.

Patni atoms is already running live with their customer which has also quoted about its enhanced capablilities.

“It’s critical for us to respond rapidly in the entrepreneurial business we are in and the solution we have co-created has enabled us to complete the first phase of our planned roll out at Carphone Warehouse. As the co-creators of Patni atoms™ we have been delighted to have played our part in what is undoubtedly a quantum step forwards in the evolution of telecoms industry operations,” said Simon Post, Chief Technology Officer of Carphone Warehouse. “The solution will be instrumental in allowing us to manage rapid growth in both business scope and scale whilst underpinning our successful business transformation.”

With telcos and media companies expecting to save 15-18% of overall project costs and and expecting to change sourcing scenario from typical offshore advantage game from ‘Time & material’ to ‘Value Pricing’, this space is definately heating up for lots of action.